Merchandise purchased on www.l-hood.com must be returned within 21 days of the shipping date found on the invoice.

Return postage/shipping costs are the responsibility of the customer.

Please return to the address shown on the postage label, if for whatever reason it is illegible, please send to us at the address below.

Ciana Products Ltd
c/o James and James Fulfilment Ltd
Liberty 196, Rhosili Road,
Northampton, NN4 7JE, UK

Merchandise will only be accepted in its original condition (new, unused, and unwashed) with tags attached. Packaged items may be returned even after the package has been opened; however, tags must still be attached to the item.

Where items are marked Final Sale these may not be returned or exchanged

Refunds will be issued back to the original form of payment.

Please indicate reason of return by emailing us on enquiries@l-hood.com or for any queries.

*Please allow up to 14 business days from when we receive the items in our warehouse for your account to be refunded. We will send you an email once we have completed the refund process.